MoEngage - Implementation Manager (4-5 yrs)

- MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners.

- We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS.

- With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

- Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

- Our vision is to build the world's most trusted customer engagement platform for the mobile-first world.

About the role: Senior Implementation Manager

- Own and Manage the client integration and onboarding process

- Guide client tech team through the integration process

- Plan and consult client marketing team on use cases and solutioning

- Coordinate between internal cross-functional teams

- Ensure continuity between Sales and Customer Sucess

- Reduce "Time to Revenue Recognition" and provide customers with a fast and effective on-boarding experience

Key Responsibilities:

- 6 - 9 years of experience

- Project Management skills with an organized approach

- Documentation of Integration Processes and Best Practices

- Good technical knowledge to help clients make appropriate customizations

- Experience and understanding of Rest APIs

- Experience in working on integrations with Android/iOS/other app platforms

- Exposure to Mobile App Technologies is a plus

- Experience in Front End Web Development is a plus

- Experience in CRM, marketing automation platforms is a plus

- Experience in JIRA, Zendesk or similar ticketing tools is a plus

- Exposure to Analytics tools like GA, GTM etc.