QA Engineer

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Our last round of Series C1 funding of $32.5 million in July 2021 accelerates our vision to create impeccable customer experiences for our customers globally. We have recently crossed 400+ headcount milestones and still growing.

We are looking for an experienced and skilled Quality Assurance Engineer to join our team at the Bangalore location. An excellent position for people who enjoy working on the full cycle of exploratory testing creating a strategy, writing a plan, creating and executing tests, finding regressions, logging and verifying bugs, and creating comprehensive historical records of testing activities are all part of being successful in this position.

Product development at MoEngage is split into small teams of engineers, product managers, and designers working together on features. As a QA Engineer at MoEngage, you would become a full-time member of one of these small teams, focusing on End to End release aspects to ensure that we have a solid and well-executed test strategy before launching new features to the public.

You will do this through your eye to detail, deep understanding of SDLC/stlc, how code flows from backend to front-end, knowledge of API requests their responses, test techniques, and customer focus.

You will be responsible for :

• Working closely with engineering, design, product management, and other QA members to design, own, and deliver test plans for our product based on the web, backend, and mobile SDKs.
• Helping to develop and maintain a robust library of test cases for both new and existing features.
• Providing reliable, early feedback on new functionality and feature changes.
• Collaborating with Engineering to isolate and reproduce defects across all parts of the system and identify gaps in coverage.
• Partnering with Product and Customer Success teams to ensure that testing is complete and thorough before launching.
• Adoption of Dynamically context changes and focus-driven results.

Your typical week might include :

• Writing and Executing test cases for new features on our Windows, Mac, Linux, and Mobile SDKs.
• Bugs verification, executing smoke and regression suites on fixes.
• Working with internal teams and at times clients directly to help identify steps to reproduce bugs.
• Creating/Improving test strategies for next releases.
• If you are at coding and willing to go the extra mile then getting to work on Automation is the added key.

Things we think are important for this role :

• Experience 2- 4 years only.
• Experience in creating well-defined Test Strategies for various types of Functional, Exploratory, and Regression testing initiatives
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Experience working in an Agile/Scrum development process
• Works closely with the development team to improve QA effectiveness.
• Working knowledge with bug tracking tools such as JIRA.
• Excellent analytical and problem-solving skills.
• Ability to manage time effectively and prioritize work to meet deadlines
• Your organizational skills and ability to capture and record detailed and accurate information about bugs and systemic issues are not to be mocked.
• You think outside the box and approach the MoEngage clients from multiple users perspectives.
• Improvisation and flexibility. We operate differently than other teams. Standard QA processes won t always work at MoEngage. Bring your bag of tricks.
• Awareness of Secure Development process and practices
• Awareness on Information Security concepts and Best Practices

An additional advantage to have :

• White box testing experience
• Experience in automation using tools such as Selenium
• Experience in REST API or Performance test automation
• Development background [You can code good and wish to build a career in automation in long run, we welcome you]
• Knowledge of Linux/Unix operating system.
• Knowledge of No SQL databases (Mongo) / SQL.
• Contribution to Open-source projects or Testing Challenges

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Tech @MoEngage | Scale @MoEngage | Life @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.