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Mobiquity

Compare

4.3

based on 55 Reviews

201 Mobiquity Jobs

Application Support - Microsoft skills - Lead

Mobiquity, Inc

4.3

based on 55 Reviews

9-12 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Application Support - Microsoft skills - Lead

Mobiquity

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

IT Support Incident Management Microsoft Power BI Application Support Release Management Problem Management

+ 2 more

Job Description

L1 - Support Lead

Skills :Communication, App Support, Team Handling

IT & Relevant Exp.

Support Team Lead - 9 to 12 years of IT Experience

Domain Experience

Insurance

Job Duties / Responsibilities

- Good written and Verbal communication

- Must have strong hands-on experience in supporting business applications.

- Should have managed a team of 10+ members and takes ownership of all L1 tickets/services

- Manages the Roster for the team and ensures minimum required availability

- Should have prior experience in application support activities (i.e., Incident Management, Problem Management, Service Request Fulfillment, App Performance Monitoring, Batch Job Monitoring and Root Cause Analysis).

- Adhere to customer s IT Support processes, Security policy and SLA

- Should be able to understand escalation matrix

- Collaborate with app end users and Development Teams to provide E2E resolution for support issues.

- Coordination/Support for Release Management & Deployments.

- Prepare application know-how documentation wherever applicable.

- Ability to provide guidance to the team.

- Familiarity of Insurance domain applications

- Willing to work in rotational shifts

Skills (Good-to-have)

- Experience in developing applications.

- Experience in using DevOps tools

Employment Type: Full Time, Permanent

Read full job description

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What people at Mobiquity are saying

What Mobiquity employees are saying about work life

based on 55 employees

98%

100%

80%

100%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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