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Engaged Employer

Hexaware Technologies

Compare

3.6

based on 5.5k Reviews

202 Hexaware Technologies Jobs

Application Support - Microsoft skills - Lead

Hexaware Technologies Ltd.

3.6

based on 5.5k Reviews

9-12 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Application Support - Microsoft skills - Lead

Hexaware Technologies

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

IT Support Incident Management Microsoft Power BI Application Support Release Management Problem Management

+ 2 more

Job Description

Good written and Verbal communication

- Must have strong hands-on experience in supporting business applications.

- Should have managed a team of 10+ members and takes ownership of all L1 tickets/services

- Manages the Roster for the team and ensures minimum required availability

- Should have prior experience in application support activities (i.e., Incident Management, Problem Management, Service Request Fulfillment, App Performance Monitoring, Batch Job Monitoring and Root Cause Analysis).

- Adhere to customer s IT Support processes, Security policy and SLA

- Should be able to understand escalation matrix

- Collaborate with app end users and Development Teams to provide E2E resolution for support issues.

- Coordination/Support for Release Management & Deployments.

- Prepare application know-how documentation wherever applicable.

- Ability to provide guidance to the team.

- Familiarity of Insurance domain applications

- Willing to work in rotational shifts

Skills (Good-to-have)

- Experience in developing applications.

- Experience in using DevOps tools

Employment Type: Full Time, Permanent

Read full job description

Prepare for Application Support roles with real interview advice

People are getting interviews at Hexaware Technologies through

(based on 450 Hexaware Technologies interviews)

Job Portal

Campus Placement

Walkin

Referral

Company Website

Recruitment Consultant

37%

24%

11%

12% candidates got the interview through other sources.

High Confidence

What people at Hexaware Technologies are saying

Application Support salary at Hexaware Technologies

reported by 1 employee with 2 years exp.

₹4.5 L/yr - ₹5.8 L/yr

19% more than the average Application Support Salary in India

View more details

What Hexaware Technologies employees are saying about work life

based on 5.5k employees

64%

73%

65%

71%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Hexaware Technologies Chennai Office Locations

View all

Chennai (2) Pune (1) Bangalore / Bengaluru (1)

Chennai Office

Hexaware Technologies, H5, Sipcot IT Park, Navallur Post, Kancheepuram District Chennai
Tamil Nadu 603103

Chennai Office

Hexaware Solutions Pvt. Ltd, T Nagar Chennai
Tamil Nadu 600006