Operations Analyst (Banking - UPI/IMPS)

Profile summary:

The Operations Analyst shall support all day-to-day bank operations and shall assist with the production of banking customer reports, and ensure a high degree of accuracy is maintained and efficient delivery of services to customers.

Role and Responsibilities:

Candidates must be exceptionally organized, with self-initiative for identifying, recording, prioritizing, and accomplishing a wide variety of tasks. Typical role responsibilities will be as follows:

• Adheres to corporate standards and procedures in all reconciliation activities; assists in the reconciliation of customer accounts and provides updates to the Manager
• Is responsible for the daily customer transactions and provides excellent customer service to ensure customer retention
• Timely closure of queries from customers; ensures critical issues are being escalated to management
• Assists in the preparation of monthly Bank Reconciliation reports
• Provides accurate information and reports to Banks and network as per compliance and legal norms.
• Supports the operations team for new product/program launches
• Demonstrates enthusiasm for any additional responsibilities/tasks, as may be assigned from time to time, with a zeal for multi-tasking
• Manages confidential information with utmost care; and supports document management

General requirements

• Bachelors degree in Accounting, Finance, Business Management or in related field; specialization/post-graduation in management stream, or relevant certifications, is preferred
• Typically, 1 to 2 years of relevant experience in banking operations with a fair understanding of finance, accounting, budgeting, cost accounting, and Generally Accepted Accounting Principles;
• Proficiency in IMPS and UPI Product Reconciliation, including a comprehensive understanding of their functionalities, processes, applications, and reconciliation tasks such as transaction matching, discrepancy resolution, and settlement verification, will be an added advantage.
• Basic Proficiency with Tally and/or other accounting software and excellent Excel skills, and preferably having excel/tally automation and integration skills;
• Excellent verbal and written communication skills, with ability to interact independently with internal/external stakeholders, demonstrate a high level of maturity in dealing with situations
• Excellent time management skills, with the ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
• Demonstrates customer centricity with willingness to support both internal and external customers; and ability to maintain the high level of discretion, diplomacy and confidentiality
• Tech-Savvy and proficient in Microsoft Office (e.g. excel macros etc.)
• Ability to maintain the highest level of discretion, diplomacy and confidentiality
• He/she would be able to handle on-site work and make visits to onsite location

About Us:

At 86400 (An initiative by Mobileware Technologies), we specialize in delivering advanced digital payment solutions for the BFSI sector. Our product suite includes NPCI switches like UPI, IMPS, BBPS, AePS, and our flagship API Banking Platform, TransXT. With 15 years of experience, we are ISO 27001 certified, PCI DSS compliant, and a preferred NPCI partner.

We empower Financial Institutions with innovative, secure, and compliant payment processing systems. Our clients—banks, NBFCs, fintechs, and more—rely on us for seamless API integration and customized financial solutions to meet their evolving needs. Join us in shaping the future of digital payments!” To know more about us, you can view our website at https://86400.in/