Customer Service Role (1-10 yrs)

- Deliver top-tier customer support across all channels via calls, chats and Emails.

- Resolve issues & complaints with a focus on customer satisfaction.

- Monitor feedback to identify areas for improvement.

- Collaborate with teams for a seamless customer journey.

- Keep detailed records of interactions and resolutions.

- Contribute to developing customer service policies and standards.

- Prepare and present reports on key customer service metrics.