Executive - Client Relationship Management (1-5 yrs)

Customers Interaction and Support:

- Serve as the main contact for customers, understanding their issues and providing solutions over calls and emails.

- Manage customers relationships by addressing concerns promptly and maintaining regular communication.

- Escalate complex issues to the appropriate departments while ensuring customers are informed throughout the process.

CRM Management :

- Use CRM tools to manage and update customers information, ensuring data accuracy.

- Track and document customers interactions and resolutions within the CRM system.

- Generate and analyze reports from CRM tools to monitor customers satisfaction and identify areas for improvement.

Customers Retention :

- Proactively engage with customers to ensure their needs are met and they remain satisfied with the services provided.

- Identify opportunities to enhance customers relationships and increase customer retention