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Miratech

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3.3

based on 14 Reviews

25 Miratech Jobs

Genesys IVR Developer

Miratech

3.3

based on 14 Reviews

3-8 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Genesys IVR Developer

Miratech

posted 12hr ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Microsoft Power BI Agile Coaching Application Development Troubleshooting Scrum

+ 2 more

Job Description

We are looking for a Genesys IVR Developer , who will help us work on solutions and implement technologies that will improve user experience, to join our team.
The project involves not only updating existing segments of IVRs but primarily focuses on developing new logic and introducing novel features. Since the beginning of this year, our team has expanded its scope to include the development of a Voice BOT project.

Responsibilities:

Develop the IVR code from pre-defined requirements
Develop, maintain and support complex solution requirements
Work with Dialog modules for voice recognition, AI and authentication
Participate in troubleshooting issues: analyzing logs and determining root cause
Deal with voice and chat bots with the core voice and multimedia functionalities.
Partner closely with the Technical Architect, Engineering, Business Analysts
Quality Assurance and other cross-functional program team member

3+ years relevant experience required develop applications in Genesys Composer
3+ years of relevant experience required using GRAT and GRE
Experience with Genesys Platform
Enterprise-scale IVR application development experience
Experience in NLP (Natural Language Processing) & NLU (Natural Language Understanding), ML (Machine Learning), Conversational AI
Experience with CI/CD (Git, Jenkins, Maven, etc.)
Experience with agile and scrum development methodologies
Experience with web services integration
Excellent troubleshooting and analytical skills in a complex, distributed environment
Knowledge in Azure Bot Service, Azure Cognitive services (ex: LUIS.ai), and QA maker Microsoft Bot framework

Nice to have:

Knowledge of Core Java, Servlets, JSP, Web-Services, REST based micro-services, JAVA/J2EE
Nuance grammar development experience
Experience in automated testing desired
Knowledge of SQL and experience with relational databases
Experience with Spring framework
Bachelor s degree in a technology discipline or equivalent experience
Experience with web server like Tomcat

We offer:

Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.