Miratech - Cisco UCCE Engineer (5-7 yrs)

Company Description :

Miratech helps visionaries change the world.

We are a global IT services and consulting company that brings together enterprise and start-up innovation.

Today, we support digital transformation for some of the world's largest enterprises.

By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.

We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world.

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description :

We are expanding our pool of Consultants to engage in various projects under a comprehensive program that focuses on delivering end-to-end Customer Experience (CX) solutions to a diverse range of clients.

Currently, we are looking for an experienced Cisco UCCE Consultant to join our dynamic team.

This position is ideal for professionals seeking part-time or project-based opportunities.

Responsibilities :

- Design and implement UCCE solutions, including system configuration, call flow design, and integration with third-party applications.

- Develop and manage IVR applications using Cisco CVP, ensuring they meet business requirements and user needs.

- Conduct testing and troubleshooting of UCCE solutions to ensure optimal performance and reliability.

- Document system configurations, processes, and procedures for reference and compliance purposes.

Qualifications :

- 5+ years of experience working with Cisco UCCE, CVP, ICM, and Call Studio.

- Strong expertise in IVR development, VXML scripting, and ICM call routing.

- Hands-on experience with Cisco Voice Gateways, SIP Trunking, and CUCM.

- Familiarity with CRM integrations (Salesforce, ServiceNow, etc.)

- Knowledge of Java/JavaScript.

- Relevant Cisco certifications are a plus.

- Experience with Genesys and NICE solutions is a plus.

- Excellent analytical and problem-solving skills, with a keen attention to detail.

- Strong communication and interpersonal skills to work effectively with clients and team members.