Servion - Cisco UCCE Engineer (5-8 yrs)

Job Title : Cisco UCCE

Job Description :

- Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

- Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

- Scripting for call flow change or Holiday request.

- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

- Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Nice Logger.

- Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

- Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools

- Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.

- Should be ready to work in 24/7 business support environment

- Should be having 7-10 years of experience on Cisco Voice platform.

- Should be having work experience on CUCM/UCCE/UCCH/CVP platforms"

Keywords : Ucce, Pcce, IPT, Cisco Voice, Call Manager, CUCM

Work Experience (Max & Min) : 5 - 8 Yrs

Job Location(s) : Remote

Note : Female candidates Preferred