Enterprise Customer Success Manager

• Managing clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
• Building relationships and ongoing communication with senior-level stakeholders to understand their business needs and desired outcomes and to showcase the impact of MindTickle on their strategic initiatives.
• Advising on strategic and program planning to ensure ongoing usage, further adoption, and alignment of MindTickle with business needs.
• Weekly tracking and monitoring of client usage, milestones, value, and health metrics; proactively intervening as needed.
• Showing customers how MindTickle features are used as they explore new use cases post-onboarding
• Conducting business reviews of activity, outcomes, data insights and value.
• Developing success plans, nurturing and supporting internal champions who will serve as references and advocates.
• Keeping clients informed about product enhancements and advocating for their product needs.
• Recommending and selling add-on Professional Services as needed to improve the customer s use of MindTickle.
• Overseeing customer-driven product enhancements and interfacing with the client and MindTickle Product Management.
• Keeping the MindTickle team (CSM, Sales, Professional Services, Tech Support) aligned to deliver exceptional customer experience.


Note: As this role would cater to our EMEA and North American customers, this role operates in a shift (6 PM IST to 3 AM IST). This is a hybrid role (2 days a week in the office) and is open in both Bangalore and Pune.

We would love to hear from you if you:

• Have 3+ years of experience in Customer Success or relevant customer-facing roles.
• Have the ability to thrive in a dynamic, fast-paced environment where change is the only constant.
• Have experience forging relationships with senior-level stakeholders; understanding business goals, strategic plans, metrics, and challenges; and collaborating on solutions.
• Have experience in managing multi-group or global accounts working with rapidly changing product.
• Are highly analytical and experience working with data-driven dashboards and reports.
• Have a track record of proactively identifying problems and resolving them before they escalate.
• Are a Superior communicator with excellent writing and verbal communication skills.
• Are hungry and humble with a low ego, and willing to do whatever it takes to succeed.
• Are Personable and collaborative with a track record of working successfully across teams.