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Enterprise Customer Success Manager
Katalon
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Own a book of enterprise customers, with a focus on building trusted relationships with customers and helping them get the most of their Katalon subscription
- Responsible for onboarding including hosting kick-off calls and check-in meetings and providing end users with the resources they need to get started with Katalon
- Establish regular touchpoints with assigned customers per the established SLAs, to review progress against strategic and technical objectives
- Translate customer product usage data into actionable advice for customers
- Ability to showcase ROI and value outcomes delivered
- Know the Katalon platform, our more common best practices, and use cases in order to guide the customer
- Be the Katalon liaison for Katalon questions, issues, or escalations. Collaborate with Support, Product , or other teams as needed
- Assist in workshops to help enterprise customers leverage the full value of Katalon platform
- Execute save plays for customers are showing decline in usage or are identified as churn risk
- Maintain and develop high touch engagement playbooks and operational best practices
- Develop and deliver initiatives aimed at improving team efficiency and effectiveness, solving CSM workflow challenges and driving cross-functional collaboration
- Experience partnering with customers and building trusted relationships to define and achieve business outcomes
- Exceptional verbal, written, organizational, presentation, and communications skills
- Project management skills
Employment Type: Full Time, Permanent
Read full job description What people at Katalon are saying
Enterprise Customer Success Manager salary at Katalon
reported by
1
employee
with 7
years exp.
₹51.3
L/yr - ₹56.7
L/yr
137%
more
than the average Enterprise Customer Success Manager Salary in India
View more details
What Katalon employees are saying about work life
based on 2 employees
Strict (7.30pm - 4.30am)
Monday to Friday
No travel
Night Shift
Katalon Benefits
View more benefits
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