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Customer Success Specialist
SocialPilot
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Help customers understand SocialPilot as a product.
- Understand the use-cases customers are trying to fulfill. Understand their workflows. Suggest workarounds where possible.
- Inform the product team about gaps in the product and potential ways to get better. Help them prioritize what you know is important for our target customers. Even make a fuss if that s what it takes.
- Track product usage for our priority customers and intervene as needed.
- Be that person who connects the product, design, engineering and marketing teams with the customer.
- 2+ years of experience in any customer facing role OR any real evidence of customer empathy. Understanding of product principles is a bonus.
- By far the most important: excellent written communication skills . You should be able to understand, break down, and describe problems and solutions at length without needing to use ChatGPT.
- Open to working in a hybrid shift with an overlap in hours with US time zones.
- A sense of humor.
Employment Type: Full Time, Permanent
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People are getting interviews through
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Campus Placement
67%
33%
Moderate
Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at SocialPilot are saying
What SocialPilot employees are saying about work life
based on 23 employees
Strict timing
Monday to Friday
No travel
Day Shift
SocialPilot Benefits
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