Network Engineer

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Role Summary

The Network Engineer is responsible for the daily operations, support, and maintenance of the organizations Global network infrastructure. This role focuses on ensuring high availability, optimal performance, and security across local, wide-area, and cloud networks. The ideal candidate has a solid understanding of networking principles, experience with network hardware, and the ability to troubleshoot connectivity and performance issues effectively.

Responsibilities Tasks

Network Support and Maintenance:
Manage and maintain network devices, including routers, switches, firewalls, wireless access points.
Monitor network performance, identifying and resolving issues to ensure reliable operation.
o Support network configurations and modifications, ensuring minimal downtime and disruption.
Network Troubleshooting:
o Diagnose and resolve network issues, including connectivity, performance, and security problems.
o Respond to and resolve network incidents, working to minimize impact and prevent recurrence.
o Perform root cause analysis and document resolution steps.
Network Security:
o Implementing and maintaining network security measures, such as firewalls, VPNs, identity management, and secure access protocols controls.
o Monitor for potential vulnerabilities and apply necessary updates and patches.
o Collaborate with the security team to enforce and support security policies.
Documentation and Reporting:
o Maintain network documentation, including configurations, diagrams, and troubleshooting procedures.
o Prepare regular reports on network performance, incidents, and maintenance activities.
o Keep documentation current to support knowledge sharing within the IT team.
Network Upgrades and Optimization:
o Assist with network upgrades, hardware replacements, and firmware updates.
o Identify and recommend improvements to enhance network performance and capacity.
o Participate in planning and execution of network projects, including testing and implementation.
Other
o Support of some client engagements
o Other duties as assigned by manager

Experience, Skills and Qualifications Required

Network Support and Maintenance:
Manage and maintain network devices, including routers, switches, firewalls, wireless access points.
Monitor network performance, identifying and resolving issues to ensure reliable operation.
Support network configurations and modifications, ensuring minimal downtime and disruption.

Network Troubleshooting:
Diagnose and resolve network issues, including connectivity, performance, and security problems.
Respond to and resolve network incidents, working to minimize impact and prevent recurrence.
Perform root cause analysis and document resolution steps.

Network Security:
Implementing and maintaining network security measures, such as firewalls, VPNs, identity management, and secure access protocols controls.
Monitor for potential vulnerabilities and apply necessary updates and patches.
Collaborate with the security team to enforce and support security policies.

Documentation and Reporting:
Maintain network documentation, including configurations, diagrams, and troubleshooting procedures.
Prepare regular reports on network performance, incidents, and maintenance activities.
Keep documentation current to support knowledge sharing within the IT team.

Network Upgrades and Optimization:
Assist with network upgrades, hardware replacements, and firmware updates.
Identify and recommend improvements to enhance network performance and capacity.
Participate in planning and execution of network projects, including testing and implementation.

Other
Support of some client engagements
Other duties as assigned by manager

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

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