Campaign Intern

Designation Campaign Associate- Intern

Work timing – 10 AM - 7 PM (WFO)

Working Days – 6 days (Alternative Saturdays are working)

Location

Milaap Social Ventures India Pvt. Ltd.

Nextcoworks JP Nagar - Coworking Space JP Nagar Alankar Plaza, Bk circle, Nayak Layout, 8th Phase, J. P. Nagar,

Bangalore, Karnataka, India 560078 (*Preference for people within 7km radius of the office)

The Campaign Associate Intern is the first point of contact for a campaign organiser running a fundraiser on the platform. It is a crucial role, wherein, your interaction with the campaign organiser will determine the experience they will take away from the platform.

Your customer centricity is what will drive success in this role, ensuring your campaign organiser is able to raise the funds they intend to for their cause. You will learn from your users daily and collaborate with several cross functional teams to turn those learnings into action items.

You will:

• Identify and develop an end to end fundraising strategy for the campaign organizers (individuals / NGOs)
• Engage and maintain regular communications with campaigners and motivate them to raise funds
• Manage disbursal of funds- coordinate with internal teams and ensure smooth and timely transfers of funds for campaign organizers
• Be the single point of contact for all queries that a campaign organiser might have during their fundraising journey
• Conceptualize, draft and review content of the campaigns running on the platform
• Work with cross functional teams - social media, and finance to identify areas where the experience of the campaign organiser can be improved
• You will pass on the feedback and learnings from the campaign organisers to the product and tech team to keep them aware of customer feedback.

You will require:

• Bachelors Degree or equivalent with 0-1 year work experience in a client/customer facing role. Prior internshhips working in small, customer-centric teams is a strong plus.
• Empathy for Strangers: You genuinely care about people and want to help them. You relate to someone who might be going through a difficult time and interact with them personally in a unique case.
• Power of Persuasion: Your ability to influence should help organizers overcome their fears and hesitancy around raising fund and seek help.
• Excellent communication - You can effectively engage with internal teams and campaigners. Over 50% of your time will be spent over telephonic/whatsapp conversations engaging with organizers.
• Resourcefulness and Creative thinking: You can come up with ideas to execute for any given situation irrespective of the constraints.
• Organizational and Problem Solving - You are super organized and can effectively prioritize multiple tasks during the day.
• Multilingual - Ability to speak and fluently in one regional language apart from English and Hindi is required.
• Demonstrated skills and interest in one/more of the following is a strong plus: Creative design, video editing, advanced Excel or SQL.
• Strong commitment to ethics, honesty, and integrity in conducting business.