Temporary Worker

A Consumer Facing Temporary Worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign a NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work on site under a manager s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency.

Consumer Facing temp workers have direct or indirect contact with consumers of Encore subsidiaries, and some examples are temporary roles as Account Managers, Attorneys, and Marketing and Compliance roles.

Direct Contact: Temporary roles involving direct communication with consumers, including both telephone and written communications.

Indirect Contact: Temporary roles with
Responsibilities that have the potential to impact the consumer experience.

Responsibilities
A Consumer Facing Temporary Worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign an NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work onsite under a manager s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency.

Consumer Facing temp workers have direct or indirect contact with consumers of Encore subsidiaries.
Direct Contact: Temporary roles involving direct communication with consumers, including both telephone and written communications.
Indirect Contact: Temporary roles with
Responsibilities that have the potential to impact the consumer experience.

Position Status

Full time

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No matter the role, our most successful team members embody a winning combination of these qualities.

Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact.

The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people s feedback and is rooted in real experiences of people working at Encore.

We know that our best work happens when we embrace diversity of thought, background, and lived experiences, and when our unique voices are heard and celebrated.

Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere.

We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture.

Jaison Thomas, Midland Credit Management Managing Director, India

Step inside MCM and discover a vibrant community where your talent and ambition can thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success.