We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
Manager - Business Transformation is responsible for delivery of strategic and process improvement initiatives including consulting/project management services to the assigned business(es), globally. Will be expected to work independently as a strong and go-to internal consultant
Problem Solving - 50%
Lead enterprise level business transformation initiatives
Provide consultative and project management services to business units
Gather, structure, and analyze quantitative and qualitative data sets to generate significant insights
Build AS-IS and TO-BE process maps
Design solutions using rigorous process improvement and change management methodologies
Stakeholder Management - 25%
Act as a change agent; partner with front-line managers and executive leadership to influence and deliver assignments
Track and communicate project status updates, performance against success metrics and timeline including early warning signs
Storytelling - 25%
Build a compelling yet uncomplicated narrative of the business problem, impact, urgency of change, opportunities and proposed solutions using visual aids like PowerPoint presentations
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Proficient in problem-solving methods and out-of-box thinking
Proven analytical mindset
Ability to thrive in ambiguity and result oriented environment
Proficient in Excel, Visio and PowerPoint
Excellent verbal and written communication skills
What We Offer
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at .
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Success Profile
No matter the role, our most successful team members embody a winning combination of these qualities.
Drive for Results
Innovation and Agility
Leading and Enabling Change
Building Effective Partnerships
Developing Self and Others
Our Values In Action
Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact.
The Encore Promise
The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people s feedback and is rooted in real experiences of people working at Encore.
Diversity, Equity & Inclusion
We know that our best work happens when we embrace diversity of thought, background, and lived experiences, and when our unique voices are heard and celebrated.
Improving Our Communities
Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere.
We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture.
Jaison Thomas, Midland Credit Management Managing Director, India
Managing Director, India
Life At MCM
Step inside MCM and discover a vibrant community where your talent and ambition can thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success.
Celebrating Our Achievements Great Place to Work Certified 2024-2025 India Silver Employer for LGBT+ Inclusion 2024 AVTAR - Most Inclusive Companies Index 2023 India The Economic Times - Best Organisations for Women 2024 AVTAR - Best Companies for Women 2023 India Certified DEI Crusader