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ServiceNow Developer- ITSM
Microsys Software
posted 9hr ago
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Key skills for the job
Job Description
- Incident Management: Develop and maintain workflows for incident management, ensuring efficient resolution of IT issues.
- Problem Management: Implement and manage problem management processes to identify and mitigate recurring issues.
- Change Management: Design and enforce change management protocols to ensure smooth transitions and minimal disruption.
- Configuration Management: Maintain and update the configuration management database (CMDB) to ensure accurate asset tracking.
- Request Management: Develop and manage service request workflows to streamline user requests.
- Knowledge Management: Create and maintain knowledge articles to support IT service delivery.
- ServiceNow Applications: Work with various ServiceNow applications, including NowMobile, Agent Mobile, and AI Search
- Experience in JavaScript, HTML, CSS, and ServiceNow scripting languages.
- Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, and UI Scripts to meet needs.
- Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
- Workflow Design and Build: Design, develop, and optimize workflows to improve IT service delivery with a focus on continual improvement and automation.
- Catalog Item Development: Create and manage service catalog items to meet user needs.
- ServiceNow Reporting and Performance Analytics: Develop and maintain reports and dashboards to monitor IT service performance.
- Enhancement Configuration and Customization: Configure and customize the ServiceNow platform to meet business requirements.
- Core Platform Development: Perform core platform development tasks, including scripting, integrations, and automation.
- Experience with Flow designer, Workspaces and UI Designer desirable.
- Participate in the upgrade cycle of ServiceNow, including testing via the use of the Automated Test Framework.
- Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity.
Employment Type: Full Time, Permanent
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