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4 Micropoint Computers Jobs

Technical Support Engineer

2-5 years

₹ 3 - 3.84L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Noida, Chennai, Mumbai

10 vacancies

Technical Support Engineer

Micropoint Computers

posted 3d ago

Job Role Insights

Flexible timing

Job Description

Client - NTT Data


Key Roles and Responsibilities:

  • Focus on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.
  • Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensure that the software is installed and configured in line with business requirements.
  • Proactively identify problems, events, incidents, and errors prior to or when they occur.
  • Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
  • Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management.
  • Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests.
  • Report and escalate complex issues to 3rd party vendors.
  • Provide continuous feedback to clients, affected parties, and update all systems and/or portals as prescribed by NTT Limited procedures.
  • Proactively support the service desk by receiving calls and incidents, problems, requests, and events when required.
  • Ensure the resolution and recovery of an incident in line with the relevant processes and service level agreements.
  • Update incidents, requests, problems, and/or events with progress and resolution details.

Knowledge, Skills, and Attributes:

  • The ability to communicate well and to capture all pertinent details when required will contribute to their success.
  • Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.
  • Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships.
  • Excellent client service orientation and passion for achieving or exceeding expectations
  • Excellent written and verbal communication skills
  • Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
  • Ability to work well in a pressurized environment.
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
  • Ability to adapt to changing circumstances.
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.



Employment Type: Full Time, Permanent

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What people at Micropoint Computers are saying

3.5
 Rating based on 9 Technical Support Engineer reviews

Likes

Friendly management and good environment

  • Salary - Excellent
    +6 more
Dislikes

Nothing there to dislike from this organisation

    Read 9 Technical Support Engineer reviews

    Technical Support Engineer salary at Micropoint Computers

    reported by 36 employees with 1-5 years exp.
    ₹2.2 L/yr - ₹4 L/yr
    31% less than the average Technical Support Engineer Salary in India
    View more details

    What Micropoint Computers employees are saying about work life

    based on 73 employees
    60%
    46%
    52%
    100%
    Flexible timing
    Monday to Saturday
    Within city
    Day Shift
    View more insights

    Micropoint Computers Benefits

    Job Training
    Work From Home
    Free Transport
    Soft Skill Training
    Health Insurance
    Free Food +6 more
    View more benefits

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