Associate Manager - Cloud & Data Center (WV2)

Delivery Skills:
1.Technology Management: Responsible for overall Windows and VMWare technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings
2.Skill and Competency Management:Define the job roles across team and the skills that employees need to do these jobs. Assess recruits and employees competencies to determine how well their skills and knowledge match their job requirements. Create development plans to close the skill gaps. Monitor, measure, and repeat to achieve your individual, team goals.Succession Planning: Plan for succession and groom the next generation of technical resources for all critical roles
Other activities:-
a. Technical Assessments
b. Training need identification, Impart training and monitor
c. Cross skilling of resources
d. Manage technical audit of tickets
3. Problem and Change Management: Repeat Incident Analysis, Proactive Problem Identification. Problem Management lifecycle including validation, root cause management, reporting and trending of data. Own and Manage Change management process lifecycle. Responsible for Change KPIs like FTR, Timeliness. Manage change team operation, reporting and process improvements. Asset Management and end to end upgrade life cycle management
4.Automation Initiatives: Identify Automation opportunities by critically looking at data points, technology landscape. Propose, Manage and Drive implementation of automation initiatives
LocationIndia - Bengaluru