Senior Lead - Asset Management (SM1)

Required Skills
Technology | Tools and Technology | Usage of ITAM tools
Behavioral | Aptitude | People skills
Functional | Training and Development Activities | Identifying Training Needs
Behavioral | Aptitude | People skills
Behavioral | Microland Skills | Execution Excellence

Education Qualification :
Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate

This role will cover areas including, but not restricted to, the following.
- Aiding Asset Management team on major issues
- Driving the efficiency and effectiveness of the Asset management process.
- Monitoring the effectiveness of asset management and making recommendations for improvement.
- Ensure timely submission of weekly/monthly asset reports and Dashboards and have discussion with SO and SDM on regular intervals
- Responsible for meeting targets of KPIs and SLAs
- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions
- Providing information (input) to the Delivery Manager
- Client communications
- Providing a point of escalation for IT managers
- Demonstrating and increasing the value proposition of the asset management team and IT operations.
- Manage a team of 6 to 8 members and its associated activities

Technical Primary Skills
1. Experience in Hardware and Software Asset Life Cycle Management
2. User asset On Boarding and Off Boarding
3. New User Asset On Boarding and Off Boarding
4. Knowledge of Contract Management
5. Knowledge of Procurement Life Cycle
6. Knowledge of Project Management too usage
7. Knowledge of using ITSM tools, namely ServiceNow and Remedy


Functional Primary Skills
Asset Management
Tagging and De-tagging of asset in Hardware Asset Management
Entitlement Vs Usage of licenses
User On Boarding and Off Boarding
Contract renewal and negotiations
Procurement Life Cycle
Create a plan in MS Project
Logging to the tool like Remedy or Service Now