IT Asset Management (ITAM) - IT Specialist 2

The IT Asset Specialist 2 role will support the activities associated with IT assets (i

e

: hardware, mobility devices, peripheral equipment) and Configuration Items

The role is responsible for transitioning, transforming and provide expert guidance on various implementation details, customizations, integrations and other design capabilities

Provide guidance to operational teams in managing daily activities with improvements and future proofing client support

This role also is responsible for managing client interactions as a subject matter expert with continuous improvement

Ability to manage team members from a technical and personnel standpoint

Key Responsibilities/Outcomes
The position supports the defining and implementing service assets (hardware, mobility devices, warranties, etc

) including inventory, compliance, usage and disposal, aiming to optimize the total cost of ownership and sustainability by minimizing operating costs and capitalizing on potential opportunities


Analyzes and/or controls IT assets ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out


Manage continual process improvement of the process and service through policy and workflow updates


Support asset data review and cleanup projects
Monitoring and verifying CMDB integrity for configuration items


Assess and support other process owners that are integral to the ITAM process


Manage and support the effective use of the CMDB and the supporting ITAM functions


Contribute to the ITAM strategic plans and support projects related to it


Define and ensure that compliance with ITAM processes are maintained


Define and ensure data modelling of ITAM process in the asset management tools


Knowledge on Java Script
Integration knowledge on different Discovery and Asset management tools
Common Service Data Model (CSDM) is the ServiceNow framework and prescriptive guidance for building out your CMDB

BUSINESS DEVELOPMENT:

Leverages technical/subject matter expertise to support business development through identifying, qualifying, and developing new opportunities and/or participating in the development of proposals for new opportunities

Recognized within the division and project teams as an expert in technology/SME disciplines and is sufficiently knowledgeable to make implementation decisions

Develops solutions and estimates that are correct, viable, and accurate for technology projects

Develops designs of proposed solutions by leveraging current industry, technical knowledge and/or enterprise IT knowledge to identify and integrate components, products, and tools in support of new business development



Service Delivery:

Demonstrates in-depth knowledge and leadership in one or more IT disciplines to include knowledge of industry standard, trends, and products

Applies this this knowledge to support the design/delivery of innovative solutions that meet customer requirements

Interfaces and communicates with mid-level and senior client leadership that may include technical presentations, in their area of expertise

Demonstrates advanced knowledge and leadership in solution architecture, design, development, test, configuration, deployment, and maintenance as it relates to their area of expertise (e

g

, software, infrastructure, training)

Reviews project artifacts and may provide an approval function for solution artifacts and plans

May provide technical oversight of projects or proposals for validity and completeness

Establishes and maintains productive working relationships with Unisys third party companies and within the division to facilitate the exchange of information and application of best practices to client solutions

Freely shares expertise and knowledge with peers within the division

Promotes Unisys and ones own capabilities by networking with peers in other companies

Participates in at least one professional organizations and/or user groups

Is responsible for the successful delivery of solutions as it relates to their area of expertise

Ensures that all implementation artifacts and deliverables are developed to the highest quality standards

Takes responsibility for the integrity and delivery of the larger solution or major infrastructure solution area as designated in the project plan


Keep abreast of information technology and applied research trends and developments and incorporate them into assignments where appropriate


Supports the generation of systems software information technology policies, standards and procedures



People Management:
May provide formal management of a team of technologists, manage performance feedback, and provide training and professional development opportunities to help individuals reach their full potential


May lead teams by assigning and reviewing tasks


Serves as the technology mentor for practitioners across the project teams and division


May monitor the performance of internal and external service providers and/or sub-contractors in order to ensure the awareness or requirements, adherence to project quality, and timely implementation of deliverables

#LI-RB1

You will be successful in this role if you have:

Key Qualifications
Bachelors degree and a minimum of 10 years experience in one or more technical disciplines, or equivalent experience


Prior work experience should include:

Proposing opportunities for follow-on business and supporting new business development

Exposure to clients across a variety of industries and domains

Interaction and influence with mid-level and senior client leadership

Relative contributions to multi-disciplined project teams to design, develop, deliver, and maintain technical solutions that meet client requirements

Advanced knowledge in solution implementation techniques within their area of expertise

Experience in several project related roles (i

e

implementer, integrator, test analyst, system administrator, tool specialist, support engineer, team leader or architect)

Multiple industry certifications in their area of expertise


ITIL V4 Certification
CSA Certification (On ServiceNow)