Senior Engineer - Service Desk (SD1)

Microland Limited is looking for Senior Engineer - Service Desk (SD1) to join our dynamic team and embark on a rewarding career journey. Technical Support : Provide assistance and resolve technical issues reported by users via phone, email, or in person. Troubleshooting : Diagnose hardware, software, and network-related problems, ensuring timely resolution. Ticket Management : Log, track, and manage incidents and service requests using ticketing systems, ensuring accurate documentation and timely resolution. User Guidance : Offer guidance to users on using software applications, systems, and IT policies. Maintenance and Upgrades : Perform routine maintenance tasks, such as system updates, installations, and configurations. Communication : Communicate technical information and updates effectively to users, ensuring clarity and understanding. Continuous Improvement : Contribute ideas for improving processes, systems, or user experiences within the service desk. Required Skills and Qualifications : Technical Proficiency : Knowledge of IT systems, hardware, software, and troubleshooting methodologies. Problem-Solving Skills : Ability to diagnose and resolve technical issues efficiently. Customer Service Skills : Strong communication and interpersonal skills for effective user interaction.