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Microland

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418 Microland Jobs

Senior Engineer - Service Desk (SD1)

2-5 years

Gurgaon / Gurugram

1 vacancy

Senior Engineer - Service Desk (SD1)

Microland

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Microland Limited is looking for Senior Engineer - Service Desk (SD1) to join our dynamic team and embark on a rewarding career journey. Technical Support : Provide assistance and resolve technical issues reported by users via phone, email, or in person. Troubleshooting : Diagnose hardware, software, and network-related problems, ensuring timely resolution. Ticket Management : Log, track, and manage incidents and service requests using ticketing systems, ensuring accurate documentation and timely resolution. User Guidance : Offer guidance to users on using software applications, systems, and IT policies. Maintenance and Upgrades : Perform routine maintenance tasks, such as system updates, installations, and configurations. Communication : Communicate technical information and updates effectively to users, ensuring clarity and understanding. Continuous Improvement : Contribute ideas for improving processes, systems, or user experiences within the service desk. Required Skills and Qualifications : Technical Proficiency : Knowledge of IT systems, hardware, software, and troubleshooting methodologies. Problem-Solving Skills : Ability to diagnose and resolve technical issues efficiently. Customer Service Skills : Strong communication and interpersonal skills for effective user interaction.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Engineer roles with real interview advice

Top Microland Service Engineer Interview Questions

Q1. Have you handle most difficult incident? If Is! What is your approach and what is the learning
Q2. What is problem management and change management?
Q3. What are switching technologies used in day to day life of network engineer
View all 81 questions

What people at Microland are saying

3.5
 Rating based on 11 Service Engineer reviews

Likes

Company culture mostly you can interact with CEO directly.

  • Skill development - Good
  • +3 more
Dislikes

Work life balance.

Read 11 Service Engineer reviews

Service Engineer salary at Microland

reported by 100 employees
₹2.4 L/yr - ₹4 L/yr
16% less than the average Service Engineer Salary in India
View more details

What Microland employees are saying about work life

based on 1.6k employees
60%
47%
67%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Microland Benefits

Soft Skill Training
Health Insurance
Job Training
Team Outings
Work From Home
Cafeteria +6 more
View more benefits

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Microland Gurgaon / Gurugram Office Location

View all
Gurugram Office
Microland limited, Ground Floor, 6 & 7 Palm Court, Sector 14, 20/4 Sukrali Chowk, Opp. Huda Park Gurugram
Haryana 122001

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