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356 Microland Jobs

Senior Engineer - Service Desk (SD1)

2-5 years

Gurgaon / Gurugram

1 vacancy

Senior Engineer - Service Desk (SD1)

Microland

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Microland Limited is looking for Senior Engineer - Service Desk (SD1) to join our dynamic team and embark on a rewarding career journey. Technical Support : Provide assistance and resolve technical issues reported by users via phone, email, or in person. Troubleshooting : Diagnose hardware, software, and network-related problems, ensuring timely resolution. Ticket Management : Log, track, and manage incidents and service requests using ticketing systems, ensuring accurate documentation and timely resolution. User Guidance : Offer guidance to users on using software applications, systems, and IT policies. Maintenance and Upgrades : Perform routine maintenance tasks, such as system updates, installations, and configurations. Communication : Communicate technical information and updates effectively to users, ensuring clarity and understanding. Continuous Improvement : Contribute ideas for improving processes, systems, or user experiences within the service desk. Required Skills and Qualifications : Technical Proficiency : Knowledge of IT systems, hardware, software, and troubleshooting methodologies. Problem-Solving Skills : Ability to diagnose and resolve technical issues efficiently. Customer Service Skills : Strong communication and interpersonal skills for effective user interaction.

Employment Type: Full Time, Permanent

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What people at Microland are saying

4.6
 Rating based on 10 Service Engineer reviews

Likes

Company culture mostly you can interact with CEO directly.

  • Skill development - Good
  • +3 more
Dislikes

Work life balance.

Read 10 Service Engineer reviews

Service Engineer salary at Microland

reported by 100 employees
₹2.4 L/yr - ₹4 L/yr
16% less than the average Service Engineer Salary in India
View more details

What Microland employees are saying about work life

based on 1.5k employees
60%
49%
67%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Microland Benefits

Soft Skill Training
Health Insurance
Job Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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Microland Gurgaon / Gurugram Office Location

View all
Gurugram Office
Microland limited, Ground Floor, 6 & 7 Palm Court, Sector 14, 20/4 Sukrali Chowk, Opp. Huda Park Gurugram
Haryana 122001

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