Sr. Manager - Global Retail Operations

Location: India (Supporting Global Operations, with US travel)

Leading home decor/furniture company seeks an experienced operations leader to manage end-to-end retail operations from Asia to US/global markets.
Position involves building and leading a team while ensuring operational excellence across supply chain, warehousing, and retail partnerships.

Core Responsibilities:

• Manage the complete operational cycle from container dispatch to final delivery
• Build & train operations team for business scaling
• Develop SOPs and process optimization across all functions
• Oversee inventory, warehousing, and order fulfillment
• Ensure compliance with major US retailer requirements (TJX, HomeGoods, THD, Lowes, Walmart, etc.)
• Manage customer service excellence and issue resolution
• Drive EDI/API integration and system improvements
• Coordinate with cross-functional teams (merchandising, logistics, analytics)
• Regular travel to US for vendor/partner management

End-to-End Operations Management

• Oversee complete operational cycle from container dispatch to final delivery
• Develop and implement standard operating procedures (SOPs)
• Create and maintain operational dashboards and KPI tracking systems
• Establish quality control measures across all operational touchpoints

Supply Chain & Logistics Oversight

• Manage container movements from multiple sourcing origins
• Coordinate with freight forwarders and shipping partners
• Monitor customs clearance and documentation
• Track shipment status and manage exceptions
• Optimize shipping routes and costs

Warehouse Operations Management

• Oversee inventory management and optimization
• Manage relationships with 3PL warehouse partners
• Ensure accurate order processing and fulfilment
• Implement and manage EDI/API integrations with retail partners
• Monitor warehouse performance metrics

Required Skills & Experience:

• 10-15 years in retail operations, preferably with US market exposure
• Strong analytical and Excel skills with problem-solving ability
• Proven leadership experience in building/managing teams
• Experience working with major US retailers
• Expertise in warehouse management and supply chain operations
• EDI/API integration knowledge
• Strong communication and stakeholder management skills

What We Offer:

• Leadership role in high-growth global company
• Competitive compensation
• Opportunity to build and scale operations
• International travel opportunities
• Professional development
• Performance-based incentives