Opening For Service Call Scheduler / Service Call Management

Role & responsibilities

• Customer call handling & monitoring over email/phone
• Planning & Scheduling activities to Service Engineers' planned activities in co-ordination with Customers expectations.
• Service Scheduler" is a key role who will interact with customers to plan visits such as Preventive maintenance, Installations and other planned activities.
• Service Schedulers will work closely with Regional Service Managers, customers and Field Engineers to deliver our services, effectively.
• Ability to know/learn the geographic territory and travel time estimation
• Customer Satisfaction Measurement.
• Collaboration with Regional Service Manager and Team Leaders.
• Analysis of Service Calls data from SAP and SFDC system
• Focus on planned service orders & create advance plan for service engineers
• Leave room for Short Term and dispatching (load factor)
• Quick alignment on last minute installations and other planned orders
• Final review before handing off to calls dispatching team with regular interactions
• Good Planning skills as per available resources & ensure field service productivity

Preferred candidate profile

Experience in Call Management role.

Specific Experience : on SAP CRM/call management / SFDC

Interested Applicants can forward their resumes on Carol.rodrigues@mt.com