Business/Growth Targets Process quotation requests from sales in a timely and efficient manner in line with commercial targets. Assist the setting of tariff levels and support development of competitive pricing proposals. Assist the Market Manager in understanding key market, customer, and sector trends. Assist the Market Manager in understanding competitive behaviours in the market. Assist the Market Manager in understanding and achieving market share targets. Assist the Market Manager in formulating proactive tactical pricing initiatives that react to market conditions and deliver value. Facilitate non-standard quotation requests, as directed by the Market Manager. Manage the day-to-day administrative functions of Market management.
Customer Experience Contribute to an exceptional customer experience by ensuring: Speed to market and fast quote turn times for sales team delivery Short-term pricing and sales strategies with regional sales teams Set Port Pair / Equipment type level tariffs Set and monitor discount from tariff levels to achieve speed to market Set and monitor strike rates at tariff levels
Reporting Prepare annual budgets, quarterly forecasts, and monthly accounts for cargo contribution across all services Analyse trends, market profile and competition changes. Define and understand model voyage from Line/Capacity managers for specific sectors and monitor performance.
Develop market intelligence : Develop expertise in their CIF/FOB markets, and embed this knowledge into the organization Review feedback from customers (via Sales) and competitor behaviour to contribute to tactical pricing and product discussions
Crisis Management Make every effort to be aware of and understand your role in the event of a crisis. Make every effort to attend any relevant training, simulations and or meetings relating to Crisis Management Perform your role as best as possible in a calm and collaborative manner in line with the relevant policy and procedures in the event of a Crisis Provide input and feedback towards the ongoing improvement of the Crisis Management framework and procedure.