Executive - Customer Service (1-5 yrs)

- Customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:

- Excellent English communication skills

- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

- Curating streamlined email and social media communication mediums for offers, updates and much more

- Dealing with customer issues and churning out an easy-to-follow solution

- Managing payment and delivery of customer orders

- Helping customers choose the right product for their requirements and budget

- Handling customer concerns and complaints in a timely manner

- Informing customers of upcoming promotions or deals

- Establishing a positive rapport with all clients and customers in person or via phone

- Forming reports based on customer satisfaction statistics and helping their team to develop new skills

- Fixing appointments based on the availability of customers and clients

- Interacting with customers to ensure they have a desirable and shareable experience