Prerana Motors - Executive - Customer Service (1-5 yrs)

Executive Customer Service (Care).

- We are an automobile dealership for Tata Motors Ltd., looking for talented Telemarketers to join our Motor Insurance Renewal team at central Bangalore.

- You will be responsible for timely renewals of our customers' policies by regular outbound calls, as well as emails and messaging.

- The ideal candidate has strong customer handling skills, is persuasive and hard-working with good communication in English and local languages.

- Entry level position, with fresher's welcome and good scope for growth. Graduates of 22-26 yrs age only considered.

- Necessary training provided at induction and at regular intervals.

- Compensation as per industry standards with all statutory benefits of leave, ESI, PF, bonus etc.

Required skills:

- Good communication skills for voice calls, emails and messaging

- Fluency in English and Kannada compulsory

- Hard working, professional and courteous

- Fast learner with working knowledge of computers.

Job Description :

- Send renewal notices and reminders by email and messaging

- Make follow-up outbound calls to customers, explaining all features and benefits of the policy clearly

- Understand queries, identify customer needs and provide solutions accordingly

- Maintain all records on dedicated software and follow-up at regular intervals

- Close successful leads by enabling payments and issuing policies

- Any other related work as assigned by supervisor