Analyst

Job Title: AnalystJob location : Electronic City, Bangalore Role description The purpose of this position is to provide support to both internal and external customers, providing them a professional, accurate and efficient response which will help them to achieve their requirements and to build good rapport with customers for growth of organization.Entering all email, phone and fax orders accurately of various countries as per agreed timelinesEnter the orders and quotes accurately on SAP as per the rules set up by different countriesShould have basic understanding of business knowledge Order to Cash cycleEnsure expected order entry productivity and accuracy is maintained consistentlyIdentify and follow up customer specific requirementsAny other additional tasks depending on the specific country or organization as requested by your Team Lead / SupervisorMaintain & update process related documents in timely mannerShould be able to handle all process related queriesProper response on email queries received from the customers or internal teamMaintain a positive and flexible attitude Job RequirementsGraduation in any disciplinaryRequires minimum of 3-4 years work experience in a similar positionGood knowledge in written and spoken English. Moreover, should have capability to work with team from different geographies and people from diverse backgrounds Intermediate work experience in MS-Office, Excel, Word, Email & InternetDecent knowledge in Excel to use proper formulas and basic idea of PowerPoint for creating reports and presentationShould have good keyboard skills with typing speed of 30-35 wpm and should be aware of all the keyboard shortcuts to achieve maximum throughput.Basic understandings in SAP, Google Mail and Lotus NotesShould have good knowledge in SAP / Oracle and all transactions which used for downloading the reports. The ability to perform multiple tasks simultaneously while prioritizing the changing demands; demonstrate high sense of urgencySAP Oracle/SFDC user knowledge Basic Proficiency expectedSome Basics of SAP TCodes / Oracle for Order entryNavigating different transaction and screens in SAP/Oracle/SFDC/OutlookShould be able to enter data in the system with all the required parameters, under supervision from experts. Understanding different T-Codes and its impact on the resultsMicrosoft Office- Basic Proficiency expected.Computer operating knowledge.Intermediate work experience in MS-Office, Excel, Word, Email & InternetKey Board Skills Basic Proficiency expectedBasic knowledge in operating keyboardShould have keyboard skills with typing speed of 20-25 wpm Communication Skills (Written/Spoken English) Basic Proficiency expected