Specialist - Fiduciary

We are seeking a talented individual to join our Fiduciary Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office

Specialist - Fiduciary

Were seeking for an individual who is ready to work with complex & diverse insurance work. This person will get opportunity to enhance insurance knowledge, will be accountable for collection and settlement of premiums/Claims from/to client /Insurer and ensuring resolution of Insurance queries raised. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role

We will count on you for:

• To ensure timely delivery of the routine task expected on the accounts/portfolio assigned
• Expect a basic standard on accuracy and productivity
• Focus on Debt collection from clients for premiums/fees and claims from markets.
• Resolution of queries raised by client and Insurers including prompt response to their satisfaction.
• Reconciling cash received and seeking support if technical involvement. Reconciliation fundamentals using Insurance policy details.
• Ensure adherence to policies & procedures as per organizations standards and laid out SOPs
• Review of Process manual and seek clarity where required
• Driving unallocated cash numbers down and escalating when you foresee a challenge
• Ensuring upto date notes on outstanding revenue balances

What you need to have:

• Knowledge of general Insurance principles, terminologies used, insurance process flow and ability to convincingly speak to them.
• Knowledge of credit control
• Advanced Excel knowledge
• Basic Math understanding
• Graduate (Commerce preferable)
• 3-6 of experience in operations in financial services or offshore processing organizations
• Knowledge of Insurance related credit control or Insurance background
• Shift - 12pm - 9pm or 1pm - 10pm

What makes you stand out?

• Analytical ability
• Communication: Verbal as well as Written
• Planning and Organizing
• MS Office skills: Excel proficiency to be above basic
• Precision based approach

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.