Customer Support Executive (Non Voice)

Responsibilities

∙ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

∙ Respond to customer queries in a timely and accurate way, via email or chat. ∙ Identify customer needs and help customers use specific features

∙ Update our internal databases with information about technical issues and useful discussions with customers

∙ Share feature requests and effective workarounds with team members ∙ Follow up with customers to ensure their technical issues are resolved ∙ Gather customer feedback and share it with our Product.

∙ Assist in training junior Customer Support Representatives

Preferred candidate profile

Qualifications And Experience:

Graduates or Undergraduates

• Typing speed of 30 to 40 wpm
• Minimum 1-3 years of relevant experience of Customer Support
• Should have excellent command on English
• Strong interpersonal, problem-solving skills and verbal and written communication skills • Basic computer knowledge and technical skills