Customer Support Executive (Voice)

Role & responsibilities

1. Attend phone calls in English

2. Monitor and resolve support tickets in English

3. Coordinate with UK clients

4. Coordinate with the technical team and the client

5. Understand the company's product suite and provide support

Preferred candidate profile

Preferred :1+ year experience

Required skills:

1. Technical skills: Excel, MS Word, and computer knowledge

2. Other skills:

i. Fluency in English, both written and verbal (mandatory)

ii. Interpersonal skills

iii. Problem-solving and analytical skills

iv. Knowledge of call center and customer service

Terms and Conditions

1. UK shift work time: 2:30 PM to 11:00 PM

2. Probation period: 6 months

3. Lock-in period: 1 year 6 months (after probation)

4. Salary (CTC): From 16,000 to 30,000 per month

Note: The salary range is as mentioned in the job post. This is CTC and not Net Take-home