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55 Medi Assist India Jobs
Assistant Manager
Medi Assist India
posted 10d ago
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Job Description
Role - Control Tower -Operations
Experience: 2+ years
Education: Graduate from Tier 1 Institute (IITs, NITs, BITS, etc.)
Skills: Automation, Program & Project Management, SQL, Data Analytics, Problem Solving,
Leadership
We are looking for a highly skilled and tech-savvy Control Tower Team Lead to drive excellence through data insights, operational leadership, and advanced tools. The ideal candidate will have strong SQL expertise, experience in managing supply-demand dynamics, and a proven ability to optimize processes in real-time
- Monitor and manage real-time supply chain operations through control tower systems, ensuring optimal performance across functions.
- Use SQL to extract, manipulate, and analyze large datasets for reporting and operational insights.
- Generate daily, weekly, and monthly reports for key supply chain metrics such as TAT, SLA, ITO, and order fulfillment rates.
- Lead, mentor, and develop a team of Control Tower analysts, fostering a culture of collaboration and accountability.
- Ensure team alignment with operational goals and performance KPIs.
- Develop and oversee an automated ticketing and escalation system, ensuring timely resolution of critical issues.
- Escalate unresolved issues to higher levels of management with actionable insights.
- Collaborate with technical teams to enhance dashboard features, enabling drill-downs into customer journeys and trend analyses.
- Ensure dashboards provide actionable insights for proactive decision-making.
- Use AI and predictive analytics to anticipate supply-demand imbalances, order delays, and bottlenecks.
- Implement forecasting models to improve operational planning and reduce SLA breaches.
- Identify inefficiencies and recommend data-driven process improvements to streamline workflows and reduce manual effort.
- Drive initiatives to enhance end-to-end supply chain visibility and responsiveness.
- Ensure seamless communication with customers about potential delivery gaps and operational changes.
- Develop strategies to proactively address customer concerns and improve satisfaction.
- Work with IT and product teams to refine control tower tools, ensuring alignment with company goals.
- Drive adoption of advanced technologies like automation and machine learning in daily operations.
- Liaise with cross-functional teams (operations, tech) to align on goals and ensure seamless implementation of strategies.
- Act as a central point for communication and decision-making in critical operational situations.
Employment Type: Full Time, Permanent
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What people at Medi Assist India are saying
Rating based on 50 Assistant Manager
reviews
Anonymous · Marketing & Communication
in Chennai
I truly appreciate the opportunity to work with the MA team and be part of its culture. Despite this I have learned a lot during my time working with the MA team and enjoy collaborating with them
- Skill development - Good
During My notice period, I faced several difficulties, and one particular incident stood out my official mail id was not deactivated for 10days after I left. I used two mobile phones and when i switched on my phone after 10days I realised that my email ID had not been deactivated I immediately contacted the Chennai office IT team ass..Read More
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