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8 McGraw-Hill Education Jobs
Back Office Customer Service Associate
McGraw-Hill Education
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Research and process credits for physical returns sent to the distribution centers adhering to the return policies put in place.
- Utilize tools such as Salesforce.com and Oracle to locate customer information to assist with researching to accurately provide a credit to the customer s account.
- Sort and organize digital images provided by the distribution center and customer with the ability to merge documents together to create one credit.
- Review system generated error messages to determine credit for the customer across various return policies and procedures
- Creating accounts and triggering notification to customers on the availability of licensing. Updating contracts with end-user information and start dates to activate orders for invoicing.
- Key digital image of customer orders and samples into Oracle, analyze orders which is on-hold to determine next steps to process the order through completion.
- Perform a quality review of new orders being keyed, looking for errors, resolving issues and reporting trends to leadership.
We re looking for someone with:
- A minimum of 1 years experience in a contact center, operations, Back-office, US customer service environment.
- Excellent Microsoft Office skills.
- Salesforce, Oracle, or Smartsheet knowledge. This is not essential but would be advantageous.
- Bachelors degree in related field or equivalent experience.
- Experience working in a publishing company is a plus.
Employment Type: Full Time, Permanent
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based on 85 employees
Flexible timing
Monday to Friday
Within country
Day Shift
McGraw-Hill Education Benefits
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