ManagerLearning & Development

Key Responsibilities.

Training Needs Analysis:.

Conduct regular assessments to identify training needs across different departments and job roles..

Collaborate with department heads and senior management to determine skill gaps and training priorities..

Use performance metrics, employee feedback, and industry trends to inform training programs..

Program Design And Implementation.

Develop and customize training programs that align with the hotels service standards, operational procedures, and strategic goals..

Design engaging and interactive training materials, workshops, and learning modules..

Create and maintain training manuals, learning courses, and job aids to support employee learning..

Facilitation And Training Delivery.

Lead and facilitate training sessions, workshops, and seminars to ensure effective knowledge transfer..

Employ a variety of training techniques, including on-the-job training, simulations, role-playing, and digital learning tools..

Ensure training sessions are inclusive, engaging, and adaptable to different learning styles..

Onboarding And Orientation.

Oversee the onboarding and orientation programs for new hires to ensure they are integrated into the hotel culture and equipped for success..

Design comprehensive orientation schedules and training plans for new employees..

Monitor the progress of new employees during their probation period and provide additional support as needed..

Performance Evaluation And Feedback.

Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics..

Collect feedback from participants and adjust training content and delivery methods accordingly..

Provide post-training support and coaching to help employees apply new skills in their roles..

Continuous Improvement And Innovation.

Stay current with industry trends, best practices, and technological advancements in training and development..

Regularly update and revise training programs to reflect new procedures, regulations, or service standards..