Counsellor

Role & responsibilities:

• Counselling of all patients referred and recommended for surgeries/procedures
• Coordinating and discussing with doctors on any potential cases
• Fixing surgical appointments in consensus with the surgeon
• Surgical list preparation and coordination with surgeon and OT staff
• Preoperative and Postoperative follow ups, care and instructions
• IP management including patient care, payments, amenities etc
• Assisting patients in TPA and other claims
• Coordinating with doctors for appointments, surgeries and medications
• Back office works of marketing team
• Camp cases follow ups and coordination
• Participate in internal marketing campaigns
• TPA claims approval follow ups
• Making Consent forms, discharge summaries, case summaries, certificates etc
• Patient testimonials and documentation
• Surgical case documentation and data base management
• Referring doctors relationship and communication
• Coordination in internal medical/academic events
• Tariffs & concessions management
• Corporate patient relationships and communications
• Reports- Follow ups, Feedback

Key Responsibility

• Conversion
• Patient Satisfaction

Key Deliverables

• Conversion of patients to surgeries
• Patient care and attention during IP Process
• Smooth Coordination between departments
• Post Op Care

Contact details: 9154925558/hr.opticals@maxivision.in