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Deputy Manager - Renewals
16-20 years
Gurgaon / Gurugram
1 vacancy
Deputy Manager - Renewals
Max Life Insurance
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Drive Customer Retention Coordinating with [JG(H-O1] retention channel SPOCs ; identifying gaps and empowering them with proper retention tools. Needs to work closely with all stakeholders and develop a strong rapport.
- Governance & Audit on Surrenders Doing regular Audits on surrendered policies and drive the governance over retaining the customers. Self-motivated individual with strong traction and chasing skills.
- Analyzing Surrender at Channel level Data analysis to spot outliers in surrenders at Channel/zone/Go level. Showcasing the analysis to channel SPOCs and implementing correction drive.
- Analyzing and reporting on Leakage Tools Data analysis and highlighting the leakage points/ channel / geography
- Timely release of related reports with all stake holders
- Rigorous follow-up and strong monitoring of retention numbers in coordination with all stake holders.
- Strong communication and interpersonal skills to ensure timely resolutions of customer queries (internal and external) and build healthy work relations
- Enable field team to achieve their respective targets by providing constructive inputs and helping where they have dependencies on - Data analytics and support
- Attending to all operations and frontline calls and promote awareness on retention numbers
- Create / Coordinate with teams and publish daily/weekly/monthly reports Surrender/Retention with relevant stakeholders
Employment Type: Full Time, Permanent
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What people at Max Life Insurance are saying
Rating based on 216 Deputy Manager
reviews
Anonymous · Other
in Pune
The pay scale is good and hikes are good , other than that nothing good
Too many programs but only for people at Head office and certain verticals, no recognition for my department
Read 216 reviewsDeputy Manager salary at Max Life Insurance
What Max Life Insurance employees are saying about work life
Max Life Insurance Benefits
Job Training 
Soft Skill Training 
Health Insurance 
Work From Home 
Team Outings 
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