Agency Development Manager

Responsible for
Agent Recruitment
Agent Development
Meet Business targets
Customer Centricity

Key Responsibilities

Agent Recruitment
Develop various sources of agent hiring & build a team of agent & agent pipe line.
Conduct activity to enhance existing agent footfall to generate fresh referral for new agent
hiring
Implementation of MLI GOLD process and adhere to the business norms
Follow agent 9 pointer hiring mechanism & other hiring norms
Agent Development
Ensure product knowledge by MLI ways of training
Field demonstration (FOD s)
Development of agent prospecting habits, calling habits and work habits.
Work with agent on planning and reviewing of activities and goals.
Identify the training needs of the agent and work with Trainers to improve the same
Meet Business Targets
Achievement of monthly, quarterly & yearly business plans.
Improve agent productivity & persistency by regular PRP/IID/GID etc
Ensure companies product mix sales ration and adhere to the business norms.
Maintain agent pro activity as per business plan
o Customer Centricity
Be MLI brand ambassador & a customer champion
Follow MLI sales practice to develop deep customer loyalty
Hold periodical customer meet to understand customer pulse & need
Ensure customer queries are responded to satisfactorily as per MLI standard.

Desired Competencies
Sourcing & Selection capability
Nurturing & Developing talent
Result orientation
Customer centricity
Planning & Execution
MOS
Achievement of business plan & GPA
Recruitment / Development & Activisation of agent as per plan.
Persistancy as per MLI grid
Achieve GOLD Score as per MLI standard
Number of EC/MDRT agent

Minimum Education
Graduate preferably with an MBA.
Candidate Specification
Age not less then 26 years
Work experience not less then 3 years in relevant field, & over all experience of 6-8 years.
Experience of handling 4-5 member team for 2 years.