Niva Bupa - Unit Manager - Insurance (2-4 yrs)

Niva Bupa Health Insurance Company Ltd. is a joint venture between Fettle Tone LLP and Bupa Singapore Holdings Pte. Limited. Niva Bupa's vision is to become India's most admired Health Insurance Company by empowering customers with knowledge and expertise. With Bupa's six decades of experience and Fettle Tone's focus on transforming businesses, Niva Bupa aims to give every Indian the confidence to access the best healthcare.. Role Description. This is a full-time Unit Manager role located on-site in Chandigarh, India at Niva Bupa Health Insurance. The Unit Manager will be responsible for overseeing day-to-day operations, managing a team, ensuring compliance with policies and regulations, and developing strategies to improve efficiency and customer satisfaction.

Responsibilities:

- Oversee the day-to-day operations of the unit, ensuring smooth and efficient workflows.

- Manage, motivate, and mentor a team of employees, fostering a positive and productive work environment.

- Ensure adherence to all company policies, industry regulations, and ethical guidelines.

- Performance Improvement: Develop and implement strategies to improve operational efficiency, sales performance, and customer satisfaction.

- Customer Relationship Management: Build and maintain strong relationships with customers, addressing their needs and resolving any issues.

- Prepare and submit regular reports on unit performance, identifying trends and areas for improvement.

- Collaborate with other departments and teams to achieve organizational goals.

- Identify training needs and facilitate the professional development of team members.