Email QA (Night Shift)

Role & responsibilities

• Testing email, push notifications, SMS, and other outbound communications.
• Executing multi-device testing and clearly documenting any concerns for the deliverables, covering all aspects of testing.
• Identifying bugs and creating reports to highlight the status of all deliverables.
• Coordinating with the client Campaign Management team and providing any further details beyond documentation and checklists, as necessary.
• Experience in dynamic content testing (personalization variables, test data lists, etc)
• QA position requests could also have Adobe or Tech QA experience, so they can audit data/audience segmentation quality, admin setup of DMARC, etc.

Preferred candidate profile

Must Have Skills

• Minimum of 2 years of experience managing QA of projects in an agency or consulting environment and working with deployment teams.
• Strong understanding of QA methodologies like Agile, Defect Management System, Quality Assurance and documentation.
• Prior knowledge of email testing platforms such as email on acid, litmus, or equivalent
• Outstanding knowledge designing and writing automation test scripts.
• Strong analytical and troubleshooting skills.
• Good Oral and written communication skills.
• Effective time management.
• Strong critical thinking.
• Ability to solve complex problems.
• Preferred prior experience as a QA Engineer, Software Tester, or a similar role.

Good to Have Skills

• Working knowledge of Adobe Campaign Classic, Selligent or equivalent email platform.
• Experience in both content, data testing, marketing automation and cross channel campaign
• Prior experience with Litmus and Email on Acid management software such as Selligent, MessageGears and Zeta
• Hands on knowledge of direct/web-based marketing campaigns and customer data and analytics
• Knowledge of segmentation and deployment services and digital marketing
• A thorough understanding of lead scoring and lead lifecycle management
• Should have working knowledge about smart campaigns, smart list targeting, scheduling, and setting up process flows
• Competency with Adobe Creative Cloud, Test plan formulation, creating test design specs, test matrixes and knowledge of tagging and Bitly
• Understanding of campaign management life cycle and execution process flow
• Strong knowledge of defect tracking, reporting and triaging with modern tools (TFS, DevOps, Spira, Jira)
• Experience working with common project management tools such as Smartsheet, Jira, Confluence, Microsoft Project, Slack, Workfront and Microsoft Teams.

Perks and benefits

• Insurance Benefits
• Holistic Wellness Programs
• Cab Facility
• International Onsite Opportunities
• Working with Fortune 500 clients.
• Global Footprint
• Professional Development & Training