Matrix Business Services - General Manager - Operational Risk/Enterprise Risk/Business Risk Management (6-12 yrs)

Job Summary:

- This role as a General Manager Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management is a key leadership position that requires a deep understanding of trade promotions, strong operational and process optimization skills, and the ability to effectively manage teams and engage with clients.

- The candidate will be actively involved in working with client stakeholder's in this domain, running their operations and making sure distributor claims get paid out with minimum friction and maximum compliance.

- He / she should have a solid background in FMCG or Retail, along with the qualifications and experience outlined in the job description.

Key Responsibilities:

Operations Management:

- Oversee day-to-day operations related to trade promotion management services, payment of trade promotion incentives to distributors, adhering to client compliance norms.

- Implement and maintain efficient processes for promotion planning, execution, and tracking and compliance.

- Drive process optimization initiatives to enhance efficiency and effectiveness.

- Continuously improve processes and service quality.

Process Automation and Optimization:

- Collaborate with cross-functional teams to implement technology solutions.

- Leverage Lean Six Sigma principles to improve operational excellence.

Team Leadership:

- Build and lead a large, high-performing team of professionals.

- Provide guidance, mentorship, and performance feedback to team members.

- Foster a collaborative and inclusive team culture.

Client Engagement:

- Act as the primary point of contact for clients and ensure their needs are met.

- Develop and maintain strong client relationships.

- Understand client objectives and provide tailored solutions.

Communication and Reporting:

- Communicate effectively with internal teams, clients, and stakeholders.

- Prepare and deliver regular reports on trade promotion performance.

- Ensure transparency and clear communication within the organization.

Qualities and Skills required:

- Strong leadership and people management skills.

- Excellent communication and presentation abilities.

- Proven experience in operations management and process optimization.

- Ability to work collaboratively in a team-oriented environment.

- Client-focused with a solutions-oriented mindset.

- Strategic thinking and problem-solving skills.

- Adaptability and ability to thrive in a dynamic environment.

- Knowledge of FMCG or Retail industry trends and best practices.

- Proficiency in Microsoft Office Suite and CRM software.

- Analytical mindset with the ability to interpret data and make data-driven decisions.