Relationship Manager

JOB DESCRIPTION

Designation: Relationship Manager - Assisted

Band: 1

Level(s) :1-2

Reporting to

Associate Manager/Deputy Manager (CSM)

Location. BBSR

Role Overview

The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metrics guidelines, retaining customers, converting prospects, assisting them in finding suitable partners. Revenue Generation by developing a good relationship with the customers while assisting them finding suitable profiles.

Key Responsibilities

Understanding the customer requirement accurately.

Helping customer find suitable profiles keeping in mind their requirements.

Delivering quality service to paid members and working closely to maintain a good rapport with them.

Searching, screening, short listing, establishing contact, initiating meeting between members, and creating success stories

Managing a set portfolio of customers with robust follow up

Revenue Generation through prospect acquisition and renewal retention

Managing the service Matrix and Quality Score

Maintaining Weekly & Monthly Reports

Skill and Competencies

Excellent command over English language, fluency in the regional language, proactiveness, listening skills, service orientation.

Punctuality & Presentation skills

High Emotional quotient, Persuasion Skills

Ability to read/interact to understand the client requirements.

Female and Male can apply.

send your Resume also attain walk-interview.