Specialist, Product Experience Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Experience Design

We are looking for an experienced CX Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team
You will work as part of wider cross-functional team, collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas. Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction. Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc. - all in service of solving complex business challenges.

Role

Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
Participate in "Design Thinking" workshops - collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
Explore the art-of-the-possible
Leverage existing - and contribute net new - design patterns to Mastercard s design pattern library
Help define the next generation of data and data-driven products - and through doing so, help shape the future of Mastercard and its growth
Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
Work closely with key partners from brand marketing, to drive delightful and highly usable transactional experiences.
Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
Ensure that designs deliver an appropriate balance of optimizing business objectives user engagement, in close partnership with product managers.
Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base.


Required Experience / Knowledge / Skills (Core)
Interaction Design:
Experience developing User Personas and user journeys to inform product design decisions
Experience in rapid prototyping (Lean UX and Design Thinking)
Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
Experience of design-experiences across multiple media
Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
An understanding of complex information architectures for digital applications

Nice to have additional experience
Visual Design
UX Research

Candidate
Prior experience working in a world-beating UX team
Experience working/multi-tasking in a fast-paced environment
Empathetic champion of the user
Passionate about the possibility of data driven experiences
Defensible point-of-view on and Adaptive v Responsive v Liquid/Fluid UI
Demonstrable knowledge of usability best practices
Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.