BizOps Engineer II

Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation and volve systems by pushing for changes that improve reliability and velocity.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
For team members supporting the Dev Ops pipeline:
Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process.
Use Jenkins to orchestrate builds to build out the CI/CD pipeline.
Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.
Design and implement code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus.

Qualifications
BS degree in Computer Science or related technical field, or equivalent practical experience. Networking, Access management, API management, alerting and monitoring tools - Dynatrace, Splunk, Blazemeter, etc.
Experience with customer experience applications and the supporting technology for each. Workforce management and telephony applications are at the forefront.