BizOps Engineer II

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

Responsibilities

Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational toll gating, and lead Mastercard in DevOps automation and best practices.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources
Support deployments of code into multiple environments(includes PCF cloud, Linux, Oracle/Redis DB). Supporting current processes needed with an emphasis on automating everything as soon as possible.
Resolve customer queries reported through work orders
Provide on call support outside of normal business hours to handle occasional critical situations in production environment

Skills required

Must to have understanding of CI/CD, Dev Ops tools
Good to have knowledge of monitoring tools
Good to have understanding of Java applications
Must have knowledge of Unix/Linux, SQL, ITIL framework