Senior Biz Ops Engineer

Systems Engineer in Clearing BizOps having proficiency in Java, Unix, Oracle, SQL, JBoss, Production Support Lifecycle and Payments domain.

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate
for change & standards throughout the development, quality, release, and product organisations. We need team
members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in
working across development, operations, and product teams to prioritise needs and to build relationships is a must.

Mission
The role of business operations is to be the production readiness steward for the platform. This is
accomplished by closely partnering with developers to design, build, implement, and support technology
services. A business operations engineer will ensure operational criteria like system availability, capacity,
performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery
process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our
tooling and by being an advocate for change and standards throughout the development, quality, release, and
product organisations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then
root cause by understanding the business impact of our products. The goal of every biz ops team is to shift
left to be more proactive and upfront in the development process, and to proactively manage production and
change activities to maximize customer experience, and increase the overall value of supported
applications. Biz Ops teams also focus on risk management by tying all our activities together with an
overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is
also on streamlining and standardising traditional application specific support activities and centralising points
of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We
regularly review our run state not only from an internal perspective, but also understanding and providing the
feedback loop to our development partners on how we can improve the customer experience of our
applications.

Responsibilities For all team members:
Engage in and improve the whole lifecycle of services from inception and design, through deployment,
operation and refinement.
Analyse ITSM activities of the platform and provide feedback loop to development teams on operational
gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning
and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system
health.
Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for
changes that improve reliability and velocity.
Support the application CI/CD pipeline for promoting software into higher environments through
validation and operational gating, and lead Mastercard in DevOps automation and best practices.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various
technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources

Qualifications
BS degree in Computer Science or related technical field involving coding (e.g., physics or
mathematics), or equivalent practical experience.
Experience with algorithms, data structures, scripting, pipeline management, and software design.
Systematic problem-solving approach, coupled with strong communication skills and a sense of
ownership and drive.
Ability to help debug and optimize code and automate routine tasks.
We support many different stakeholders. Experience in dealing with difficult situations and making
decisions with a sense of urgency is needed.
Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
Interest in designing, analysing and troubleshooting large-scale distributed systems.
We need team members with an appetite for change and pushing the boundaries of what can be done
with automation. Experience in working across development, operations, and product teams to
prioritise needs and to build relationships is a must."