Associate Analyst, Analytics & Metrics-2

Support collection, validation, and reporting of quarterly operational reported data
Leverage analytics to analyze customer reported data to ensure no revenue leakage
Provide analytical research across QMR and switched activity for management discussions
Deliver advanced, detailed, persuasive customer performance data analytics
Support projects related to all operational metrics/drivers and associated revenue
Effectively communicate inquiries with customer to quickly resolve open issues
Provide customer support and training related to QMR topics to both internal and external customers
Clear and concise documentation with internal systems for tracking inquiries
Support quarterly QMR business update to regional finance teams
Key contributor for developing and testing system enhancements/process improvements

All About You
Self-starter and fast learner who thrives under tight timelines
Intellectually curious and driving issues to the root cause
Ability to organize and prioritize workload while handling multiple business tasks
Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis
FPA experience is preferred
Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.
Strong organizational and problem-solving skills with great attention to detail
Excellent customer service and communication skills, both written and oral
Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications