Lead, BizOps

We are seeking a highly motivated and experienced Lead Site Reliability Engineer (SRE) to join our growing team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercards global
operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor.

We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.
Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Team Specific Skills:

It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all of these aspects of the role:

Operational Readiness Architect:
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Serve as the primary contact responsible for the overall application health, performance, and capacity
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Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
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Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.

Site Reliability Engineering:
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Performs operability and resilience design and implements and maintains highly reliable and scalable infrastructure.
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Perform root cause analysis of incidents and collaborate with development teams to resolve issues.
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Stay up to date with the latest technologies and trends in SRE and cloud computing.
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Participate in on-call rotations and be available to respond to critical incidents.
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Complete end-to-end run ownership of the product.
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Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
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Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.

DevOps/Automation:
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Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement.
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Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
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Performs operational and resilience Design and implements solutions for capacity planning and performance optimization.
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Increase automation and tooling to reduce toil and manual intervention

ITSM Practices:
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Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Role qualifications:
The ideal candidate will have experience in many of these areas:
BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
Ability to read, write, and understand code in one of the programming languages .

Strong understanding of DevOps principles, practices along with configuration management.

Experience in operational and resilience designing, building, and operating large-scale, distributed systems.

Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
Experience with algorithms, data structures, scripting, pipeline management, and software design.
Systematic problem-solving approach, analytical, coupled with strong communication skills and a sense of ownership and drive.
Interest in designing, analysing, and troubleshooting large-scale distributed systems.

Strong leadership and mentoring skills.

A passion for observability, automation and continuous improvement.
Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
Comfortable collaborating with cross-functional teams to ensure that expected system behaviour is understood and monitoring exists to detect anomalies.